Contact Customer Support

Some frequently asked questions from previous students are listed below with helpful answers from our Support team. If you don’t find an answer below we’d love the opportunity to help you.


Talk to us

If you are looking for a more direct way to contact Splash you can either email us or call us directly.

UK: 0845 009 7245 (Calls cost 3p per minute plus the charge from your provider)

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Some of the most frequently asked questions from previous students.

Will the course work on my MAC?

Yes, all of the Splash Online Courses are fully PC, MAC, iPad, iPhone and mobile compatible with most modern browsers.

Do I need internet access?

Yes, you will need reasonable internet access to view your course materials. Course pages and material cannot be downloaded so access to WiFi is essential.

Can I see a demo of the course materials?

You can access the course demo by clicking on this link: Course Demo

What extras must I buy to complete the course?

None. The Splash price is fully inclusive of chartplotter, tools and books.

Can I upgrade to a more advanced course after my first one?

Yes, we currently offer an upgrade for successful students from Dayskipper to Yachtmaster. There is also a discount offered for students moving from the Essential Navigation course to Day Skipper. Contact Splash for current details.

Do you offer a Yachtmaster Ocean course?

Currently we do not offer the Ocean course ourselves, but it is available from one of our associates. Contact us for further details.

How soon can I start my course?

Right away! As soon as you make your card payment you will have access to the online materials. Your charts and books will be posted to you first class or courier and should arrive within a few days.

What happens to the books I get when I've finished the course?

They are yours to keep and will be a great future reference source.

Do I get a certificate at the end of my course?

Yes. You will get an RYA Shorebased Course completion certificate for whichever course you have enrolled - providing you demonstrate that you have the required knowledge.

How long do I get to complete my course?

We predict the following self-paced study hours for each course:

  • Yachtmaster - 60 hours
  • Day Skipper = 40 hours
  • Essential Navigation - 15 hours

Most students complete their courses in 2-3 months or less, which is the ideal length of time to maximise thorough learning - but you will have a full six months to work through the course from the day you purchase.

How are the assessments done on the Splash theory course?

There are two assessments on the Day Skipper Course - one is the General Paper which is completed and marked online. The other Chartwork paper requires you to send your plots in for marking - this can be done by photo or scanning and e-mailing the images to your tutor.

The Yachtmaster course has several online papers - Collision Regulations, Passage Planning then the Chartwork paper which is submitted for marking as for Dayskipper.

The Essential Navigation course has no formal assessment, and certificate award is based on tutor assessment.

The benefits of Splash

Great depth of learning with fun on the way means you will achieve the status of expert navigator. Recognised worldwide, your qualification will be your passport to boating success or a professional career in the superyacht world.

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Try before you buy

Click here to have a quick peek inside a few of our modules to see how clearly it's laid-out and how easy to follow it is. In addition to the online and offline learning resources, students have full support throughout from experienced professional tutors.

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A superior eLearning experience

Wherever you are online, Splash will work with you – suitable for all modern devices. We even have our own secure messaging system – no need to email. Total support and great learning is the Splash experience.

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