Contact Customer Support

Some frequently asked questions from previous students are listed below with helpful answers from our Support team. If you don’t find an answer below we’d love the opportunity to help you.


Talk to us

If you are looking for a more direct way to contact Splash you can either email us or call us directly.

UK: 0845 009 7245 (Calls cost 3p per minute plus the charge from your provider)

International: +44 (0)1962 85 35 77

Like us!

We understand social media isn’t for everyone but we do run a very successful Facebook page which can keep you up-to-date with Sailing related articles.

Visit Facebook


Some of the most frequently asked questions from previous students.

Will the course work on my MAC?

Yes, all of the Splash Online Courses are fully PC, MAC, iPad, iPhone and mobile compatible with most modern browsers.

Do I need internet access?

Yes, you will need reasonable internet access to view your course materials. Course pages and material cannot be downloaded so access to WiFi is essential.

Can I see a demo of the course materials?

You can access the course demo by clicking on this link: Course Demo

What extras must I buy to complete the course?

None. The Splash price is fully inclusive of chartplotter, tools and books.

Can I upgrade to a more advanced course after my first one?

Yes, we currently offer an upgrade for successful students from Dayskipper to Yachtmaster for £150. There is also a discount offered for students moving from the Essential Navigation course to Day Skipper.

Do you offer a Yachtmaster Ocean course?

Currently we do not offer the Ocean course ourselves, but it is available from one of our associates. Contact us for further details.

Can I have a second course for my partner at a discount?

Yes, if you are prepared to share the books, we currently offer a second course at the same address for £150.

How soon can I start my course?

Right away! As soon as you make your card payment you will have access to the online materials. Your charts and books will be posted to you first class or courier and should arrive within a few days.

What happens to the books I get when I've finished the course?

They are yours to keep and will be a great future reference source.

Do I get a certificate at the end of my course?

Yes. You will get an RYA Shorebased Course completion certificate for whichever course you have enrolled - providing you demonstrate that you have the required knowledge.

How long do I get to complete my course?

We encourage all our students to complete within 12 months. There is currently no charge for extending this period with Splash if it becomes necessary.

How are the assessments done on the Splash theory course?

There are two assessments on the Day Skipper Course - one is the General Paper which is completed and marked online. The other Chartwork paper requires you to send your plots in for marking - this can either be by posting your chart in, or by scanning and e-mailing the images to your tutor.

The Yachtmaster course has two online papers - Meteorology and Collision Regulations then the third Chartwork paper which is submitted for marking as for Dayskipper.

The Essential Navigation course has no formal assessment, and certificate award is based on tutor assessment.

The benefits of Splash

Great depth of learning with fun on the way means you will achieve the status of expert navigator. Recognised worldwide, your qualification will be your passport to boating success or a professional career in the superyacht world.

Find out more

Try before you buy

Click here to have a quick peek inside a few of our modules to see how clearly it's laid-out and how easy to follow it is. In addition to the online and offline learning resources, students have full support throughout from experienced professional tutors.

Start your free trial

A superior eLearning experience

Wherever you are online, Splash will work with you – suitable for all modern devices. We even have our own secure messaging system – no need to email. Total support and great learning is the Splash experience.

Purchase Course